Well, hello there. Take advantage of 15% off our Floral Zest - Hand Cleansing Spray and free delivery when you order 2 or more bottles - Limited time only. Make your hands happy!

Delivery & Returns
 
 
 
Delivery
• We deliver orders Monday-Friday.
• Business days are Monday-Friday, excluding national holidays.
• We don't deliver on Saturday, Sunday or national holidays.
• If you place an order on a weekend or national holiday, we will process your order the next business day.
• Orders cannot be split and must be delivered to a single address.
• We will send you an order confirmation email and an email once your order has been dispatched
• We are unable to deliver to the Channel Islands
• We do not ship to PO Boxes.
• We do not offer international deliveries.

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 14 days after delivery.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at support@oliveandfran.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How to return a product
To return your product(s) you should send to: Olive & Fran, Gatcombe House, Portsmouth, PO3 5EJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

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