Where is my order?
We are sorry that your order has not yet been received. Depending on your shipping choice, sometimes parcels can take up to 5 days to arrive. If your package has not yet been delivered please contact us via our get in touch
Can I change or cancel my order?
Once your order has been received it is usually processed and sent to you with 12 hours from confirmation. Please contact us through our get in touch page for any delivery amendments or cancellations and one of our team can help.
I have a issue with my order?
We are sorry that you are experiencing problems with our item or service.
Please contact us via our get in touch
page and one of our team can help.
Do you deliver outside the united kingdom?
Unfortunately we do not deliver outside the United Kingdom at this point in time, but this is something we are looking at doing very soon.
Are your products tested on animals?
Being a vegan household and company absolutely not.
I think I have had an allergic reaction using one of your products, what do i do?
Firstly we are very sorry that one of our products has caused this.
We will always advise trying a patch test before using any of our products to reduce the reaction if you do have one.
Most of the products in our range contain 100% naturally occurring ingredients and any natural allergens will be stated clearly on the product itself or the packaging. If any of your symptoms are respiratory related or causing dizziness seek medical advice/attention. If symptoms are milder and have caused redness, swelling, or a rash, please stop using the product and contact us via our get in touch page.
Is your packaging recyclable?
We understand that plastics are a problem and we are doing our best to reduce not only single use plastic but plastic in general.
A small amount of our products contain plastics that are not re-useable (our hand cleansing sprayer) but we are working towards being a completely plastic free company.
A vast majority of our products are made from glass or aluminium and can be recycled with your household recycling.
Are your products suitable for vegans?
We love animals, so yes, absolutely.
Didn't find the answer you were looking for?
Head to our get in touch page and contact us for anything we have not covered.